Company Policies

Basic Ordering Information

Orders can be placed over the phone, by fax or by email. An emailed confirmation will be sent within 24 hours. Please contact us if you have not received it in that timeframe.

You must confirm your final number of guests at least 48 hours prior to the day of your event.  Groups of over 100 people require a confirmation 5 business days prior to the day of the event.  After this timeframe, you may increase, but not decrease your guest count.

We do require a minimum order of $150.00 unless otherwise specified.  All menus and prices are subject to change based on product availability.

An operations fee is added to every order. This fee includes a fuel surcharge, delivery and cleanup.  The fee may also vary depending on the venue that you have selected and their catering requirements.

Tasting Policy

Thank you for considering Special Moments Catering and Events for your Special Day! We would like to invite you to come in for a tasting with us. Our tastings are for up to a total of four people and requires a $25 non-refundable deposit that will be charged at the time the appointment is made. Once you decide to have Special Moments be the caterer for your special day the $25 will be put toward your total balance! If you decide to not go with us or don’t show up for the tasting, the $25 goes toward the meal that was prepared.

Guidelines for the Tasting

  • You must have an estimate before you can come in and taste with us
  • You get a choice of 6 total items that you can taste from the estimate you received
  • Out of the 6 items you can only choose to have up to 3 of them be entrée choices
  • Scheduling will be Monday through Friday anytime between 12:00pm-2:00pm
  • You can have up to 4 people taste, if you bring more people just to watch LET US KNOW! We only set for as many as you tell us
  • If you need to have more then 4 people taste it is an additional $20 per person

Payment Methods

We accept most major credit cards, checks and cash. Corporate accounts may be permitted a 30 day billing cycle, based on management discretion. All accounts past due will be assessed a 2% late charge for every day the account remains overdue. Accounts over 120 days past due will be sent to collections.

A $250.00 non-refundable deposit can be placed at any time to hold a date.  This deposit will be applied to the final contract.

A 50% deposit is required 45 days prior to the event. If cancellation occurs 30 days prior to the event, 50% of the deposit will be returned. If the cancellation occurs 29 days or less prior to the event, the full deposit will be non-refundable.

Final balance is due on or before the day of your corporate event. Final balances on wedding events are due 5 days prior to service.

Catering Service

Our service staff consists of the following:

Catering Servers — those who will conduct buffet or plated Service.  Recommended for any event over 30 people or utilizing china.

Scullery Servers — those who will plate meals and prepare food on-site

Floor Captains — those who will oversee plated service.  1 required for every 100 people (recommended for very large groups or multi-level venues).

Scullery Captains — those overseeing plated service and food service.

Banquet Captains — the overall manager of your event.  Required for most events.

Cost: $20.00 per hour for catering service and scullery service.
$22.00 per hour for floor captains and scullery captains.
$25.00 per hour for banquet captains and chefs

When hiring servers, ample time should be given to allow for proper setup and cleanup.  Gratuity is not included in any of our fees. If you are satisfied with your service and wish to tip accordingly, please give it directly to your service staff.

BILLING PROCEDURES:

*Special Moments operates on a COD basis. If you are unable to meet this requirement, please discuss your situation directly with our sales associate to see if any possible exceptions may apply.

*All catering orders of $600 or more require a deposit and credit card on file. Wedding and/or weekend bookings will often require a $150 non-refundable save-the-date deposit. Your sales associate can explain the details of this with you. This deposit would be applied to the balance of your event and guarantees the date you are requesting even if official menu selections have not been made. Specific details of your deposit requirement will be given to you prior to the completed booking of your event.

*A credit card must be provided when the deposit is made. This card will be charged for the balance of our catering prior to noon on the day of your catered event. If you wish to have alternate methods of payment used for this final balance (i.e. a check for our driver upon delivery), please contact your sales associate prior to the day of service.

*Any balance not confirmed for alternate payment prior to your event will be run on the credit card kept on file on the day of service. If you should choose to add additional services after your balance is run, those charges will be reflected in a new invoice and the card will be charged separately for them.

*Any event with multiple days of service will have its final balance charged the first day of service.

CANCELLATION POLICIES:

*All “save the date” deposits are non-refundable. Special Moments will apply this deposit to an alternate date within the same calendar year should you need to reschedule.

*Other deposits may become non-refundable as the event date approaches. Specific deposit requirements and their potential for becoming non-refundable will be addressed prior to contract signing.

*Corporate events cancelling less than 48 hours in advance will be subject to their balance in full.

*Any wedding cancelling 5 days or less prior to the wedding date will be subject to their balance in full.